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Who We Are

We understand choosing a hearing care provider is a big decision. At Ross Audiology Services, our number one priority is delivering exceptional patient care. Our staff is well-trained on a variety of services ranging from evaluations to treatment.

We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.

Our Hearing Professionals

Serena Marie Ross, AuD, F-AAA, CCC-A, HIS

Doctor of Audiology/Business Owner

I developed an interest in hearing and hearing loss at a very early age. I was fascinated by how people hear and how people communicate when they can't hear. After volunteering at the Scranton State School for the Deaf, I pursued a Bachelor's degree in Communication Disorders at Bloomsburg University of PA. My Master's in Audiology was obtained at the University of Northern Colorado in Greeley, CO in 1991.

Elise Simchak, AuD

Doctor of Audiology

Dr. Simchack began her association with Ross Audiology Services in 2017 as a Doctoral Intern while attending Bloomsburg University. A lifelong resident of Northeastern Pennsylvania, she has close ties with her family and community, having attended North Pocono High School and having worked within the community throughout high school and college.

Susan Nicholas

Office Manager/Audiology Assistant

Susan began working at Ross Audiology Services in September 2012. She is a lifetime resident of Scranton and graduated from Scranton Technical High School in 1990.